Consultation cancellations
Your appointment is important to us and is reserved especially for you. We understand that life can sometimes get in the way and changes and cancellations may be necessary. Should you need to make changes to your appointment, we kindly ask that you provide a minimum of 2 hours notice. This policy is in place to allow your practitioner to offer your allocated time to another patient. You will be charged a cancellation fee equal to the cost of the consultation for any missed or cancelled appointments where you have provided less than 2 hours notice.
Consultation refunds
New wave Clinic charges a consultation fee on behalf of our Practitioners. This consultation fee is charged at the time of booking and is non-refundable.If the Doctors finds you ineligible for the service you requested Refund can be Applied to your account.