Privacy Policy
This Privacy Policy underscores our dedication to safeguarding the privacy of personal information provided to us or collected by us, both offline and online, including through our website www.newwaveclinic.com.au. In this Privacy Policy, “we”, “us”, or “our” refers to New Wave Clinic.
Personal Information
We may collect personal information about you, which includes:
Your name;
Your contact details, such as email address, mailing address, street address, and/or telephone number;
Your age and/or date of birth;
Your credit card details;
Your medical history;
Your demographic information, such as postcode;
Your preferences and/or opinions;
Information you provide to us through customer surveys;
Details of products and services we have provided to you and/or that you have inquired about, along with our response to you;
Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider;
Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information; and
Any other personal information requested by us and/or provided by you or a third party.
Collection and Use of Personal Information
We may collect, hold, use, and disclose personal information for purposes including:
Enabling you to access and use our Site, associated applications, and social media platforms;
Contacting and communicating with you;
Internal record keeping and administrative purposes;
Analytics, market research, and business development, including to operate and improve our Site, associated applications, and social media platforms;
Running competitions and/or offering additional benefits to you;
Advertising and marketing, including sending you promotional information about our products and services and information about third parties we consider may be of interest to you;
Complying with our legal obligations and resolving any disputes that we may have; and
Providing you with medical consultation services.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
Third-party service providers to enable them to offer their services, such as IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;
Our employees, contractors, and/or related entities;
Our existing or potential agents or business partners;
Third parties in the event of a transfer of our business or assets;
Credit reporting agencies, courts, tribunals, and regulatory authorities if you fail to pay for goods or services provided by us;
Courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights; and
Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you, including parties located or storing data outside of Australia; and third parties to collect and process data.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure those third parties comply with Australian privacy laws.
Sensitive Information
Sensitive information is given a higher level of protection under the Australian Privacy Principles and includes details about your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information.
Your Rights and Controlling Your Personal Information
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this Privacy Policy. You can choose not to provide personal information to us, but it may affect your use of our Site or our products and/or services.
Restrict: You may restrict the collection or use of your personal information.
Access: You may request details of the personal information we hold about you.
Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us.
Complaints: If you believe we have breached the Australian Privacy Principles, contact us to make a complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications, contact us or use the opt-out facilities provided in the communication.
Storage and Security
We are committed to ensuring your personal information is secure and have implemented suitable physical, electronic, and managerial procedures to protect it from misuse, interference, loss, unauthorized access, modification, and disclosure. However, we cannot guarantee the security of information transmitted over the Internet.
Cookies and Web Beacons
We may use cookies and web beacons on our Site to monitor visitor behavior and collect data. You can choose to provide personal information, which may then be linked to the data stored in the cookie.
Links to Other Websites
Our Site may contain links to other websites. We are not responsible for the privacy practices of other sites and recommend you review their privacy policies.
Amendments
We may amend this Privacy Policy at our discretion by publishing the updated version on our Site. We recommend you check our Site regularly to stay informed about our privacy practices.